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Grievances and Complaints

Students who wish to file a complaint or grievance pertaining to University policies, procedures, or conditions may address their complaint in written form to the appropriate department head or official who oversees the area of concern. If a student with demonstrated disabilities wishes to file a formal complaint and needs assistance, the student should contact the Associate Vice President for Student Development, who also serves as the University's Disability Coordinator. If in doubt as to whom to direct the complaint, the following officials may be contacted:

Student Life Concerns
Housing concerns (including assignments, roommate issues, and residence hall maintenance concerns)
Patrick Benner, Office of Residence Life & Undergraduate Student Housing

Financial policies concerns (including tuition appeals, financial aid appeals, and parking ticket appeals)
David Hale, Vice President for Business and Finance

All other concerns (including student conduct, public safety, student employee status, harassment and discrimination, disability accommodations, and issues concerning student development offices)
Steve Bisese, Vice President for Student Development

Academic Concerns

A student who wishes to file a complaint or grievance related to grade appeals are directed to contact the following individuals based on their home school.

School of Arts and Sciences
Joe Boehman, Dean of Richmond College
Mia Reinoso Genoni, Dean of Westhampton College

Robins School of Business
Jim Monks, Associate Dean for Undergraduate Business Programs
Richard Coughlan, Senior Associate Dean and Director of the Reynolds Graduate School of Business

Jepson School of Leadership Studies
Terry Price, Associate Dean for Academic Affairs
Sandra Peart, Dean

School of Law
Kristine Henderson, Associate Dean for Student Services and Administration

School of Professional and Continuing Studies
Ellen Walk, Associate Dean for Administration

The grade appeal procedure is detailed for undergraduate students in the Undergraduate Catalog (refer to “Evaluation” in the “Course Administration” section).  For graduate business students, the procedure is listed in the Graduate Business Catalog (refer to “Evaluation” section). The procedure for Law School students is listed in the school’s catalog (refer to “Evaluation” in the “Academic Regulations” section). For School of Professional and Continuing Studies students, the procedure is listed in the school’s catalog (refer to “Grading Policies” in the “Course Administration” section).